Common Questions
Do you accept insurance?
Yes. We accept Aetna, Cigna, Oxford, United Healthcare, Oscar Health, Humana, Aetna Medicare, Humana Medicare, and BCBS of TN. Once scheduled, you will be contacted by the billing department to confirm benefits and be notified of your co-pay or co-insurance responsibilities.
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We also see additional commercial insurances out-of-network. This means the client pays the private pay rate, we provide you with a superbill to provide to your insurance to request reimbursement. They may reimburse you a portion of the rate. We suggest reaching out to your insurance prior to scheduling to discuss your out-of-network benefits prior to scheduling an appointment.
At this time, we do not accept medicare or medicaid, such as TennCare and BlueCare. We are prohibited by law from seeing those with medicare or medicaid plans as self-pay clients.
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How do providers send referrals?
You can email them to info@pathwaysmentalhealthservices.com or fax them to (423)205-4861.
How Do I Schedule an Appointment?
Our provider is likely seeing other patients and has made requesting appointments more efficient for all parties by allowing appointment inquiries to be submitted by our website "request appointment" link at the top of the page.
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If you have questions prior to requesting an appointment, email info@pathwaysmentalhealthservices.com and we will respond as soon as possible.
What sets you apart from other mental health providers?
At Pathways, our clients are heard and respected. Clients are given treatment options and psychoeducation. The provider takes the time to get to know the client and views each client in a holistic manner. An emphasis is placed on ruling out and treating underlying causes of symptomology. Nutrition, supplements, psychotherapy, and complimentary treatments are frequently recommended parts of the treatment plan. The client and provider will work TOGETHER to reach client identified goals.
Does integrative psychiatry mean you will not prescribe medication?
Our provider does utilize psychotropic medications as appropriate. The time is taken to get to know the client to ensure the use of medications is appropriate. The provider does make every effort to avoid/minimize polypharmacy. The goal is to treat the client appropriately and minimize risk/side effects. The client will always participate in a benefit versus risk discussion prior to any medication being prescribed. These medications are often a vital component of treatment and can be life changing.
What if I need to cancel my appointment?
We realize things come up. We ask that you provide a 24 hour notice. Clients can cancel and reschedule via the patient portal. Cancellations without a 24 hour notice and no shows are subject to the full amount of the visit. This is the client's responsibility and is not paid by insurance.
What forms of payment do you accept?
Debit cards, American Express, Visa, Mastercard, Discover.
Are there any services that you do not provide?
Pathways does not offer ketamine, ECT, TMS, IOP, PHP, Crisis/Emergency services, detox services, court-ordered treatments, bariatric evaluations, other surgical clearances, employment assessments, child custody determinations, or weapons ownership evaluations.
Additionally, we do not provide high dose stimulants, a combination of stimulants and benzodiazepines, long term benzodiazepine use, injectables, Vivitrol, Suboxone/Methadone or other MAT treatments.
As a general rule we do not provide ESA letters or long term disability paperwork.
We are not currently providing adult ADHD evaluations or accepting adult patients with only an ADHD diagnosis. We can treat other mental health diagnoses but you will need to continue receiving ADHD treatment with your PCP.